Portal Streamlines Access and Workflow for a Hospital System

Client

A large public hospital system—committed to community health care regardless of the patient’s ability to pay—with over 18,500 surgeries and over 1.2 million total outpatient visits in 2011 alone.

Challenge

A small staff of administrators had to manually handle the approval for more than 9,000 incoming requests to access the client’s internal systems. As a result, patient services were often delayed due to approver unavailability, and an audit trail of each business process was unavailable. General ad hoc reporting on the approval processes was also nonexistent.

Solution

MDI was engaged to build a browser-based system to automate the system access workflow. Because business processes (workflow) are general in nature, the software system would include components that could be used across a wide range of problem domains. The components included:

  • A general purpose data modeler
  • WYSIWYG form generator
  • Ad hoc business rules engine
  • Drag-and-drop workflow orchestration administrative tool
  • A content management system (CMS)
  • A metadata driven general purpose flat file data importer system
  • Drag-and-drop business intelligence dashboard builder

Results

The software system equipped the client with a solution for the immediate problem as well as a backbone that could later be applied to other IT support systems. Armed with this browser-based solution, the client benefited from the following results:

  • Consistency due to automation
  • An audit trail of all requests with visual indications of the status of each step
  • Ability to generate statistical data by means of the dashboard utility
  • An alert mechanism notifying sponsors and application approvers of outstanding requests
  • Metadata driven modules so tweaks to the system could be defined without additional coding

These results reduced delays in process requests by 75 percent, and the client’s administrators were therefore empowered to devote more energy to other business activities, moving forward with their system without tedious and expensive recurring IT support.