Case Study – Infrastructure Support :: Workstation Upgrade for Banking Client

Banking Client Saves with Infrastructure Support Services

Client

One of the nation’s largest commercial banking organizations with over 1,600 branches and total assets of $173.4 billion.

Challenge

In order to meet the ongoing technology requirements of the financial services industry, the client needed to upgrade 10,000 workstations across seven states in its mid-Atlantic and southeast regions within a six-month timeframe. The client needed assistance in managing and coordinating the project, including configuration, installation and remote support activities. […]

August 23rd, 2013|Categories: Case Studies|

Case Study – IT Staffing :: Remote-Working Solution for Transportation Services Provider

MDI Group proposes a remote-working solution to help client fill difficult Java developer position.

Client

A transportation services provider that helps shippers, carriers and logistics service providers succeed in the North American transportation marketplace and has been in business for over 75 years. The client’s many roles include technology and service provider, alliance and technology partner as well as industry association. […]

August 13th, 2013|Categories: Case Studies|

Case Study – Application Development :: Reporting Backlog for HR Services

Reporting Backlog Solved by an Application Development Team

Client

A multinational company that provides a broad range of solutions to manage human resources and employee effectiveness needs for more than 140,000 customers in 52 countries.

Challenge

The client regularly creates custom reports for its customers and was buried under a backlog of over 400 requests. Without adequate resource bandwidth, the client could not reduce the backlog of requests while simultaneously fulfilling current ones. Major technical capacity upgrades were needed, and the fact that project teams were spread across four regions of the U.S. only added to the complexity of the situation. […]

June 14th, 2013|Categories: Case Studies|

Case Study – Quality Assurance :: Order Process Testing for Communications Provider

Testing Performance of a Web-based Order Processing System

Client

A Fortune 500 communications provider with over 240,000 employees worldwide and $126.7 billion in consolidated revenue.

Challenge

The client had hired a consultant from a large consulting company to develop a performance load testing strategy and test plans for its proprietary Web-interfaced system used for order requests, order processing and report processing. However, when the engagement ended abruptly, there was neither a documented scope of work nor any level of knowledge transfer to the client. As a result, performance testing on the system remained incomplete, and the status of work performed to-date was unknown. […]

June 6th, 2013|Categories: Case Studies|

Case Study – Flexible Bench Model :: Flexible Resources for Financial Client

A Flexible Bench Model Helps Secure Fluctuating IT Resource Needs

Client

A global leader in credit information and information management services providing solutions to 45,000 businesses and 500 million consumers worldwide.

Challenge

The client’s business caused frequent fluctuations in IT resource needs. MDI’s client repeatedly needed additional resources during the orientation process (on-boarding) for its own clients. However, the demand for additional headcount would diminish once the on-boarding process was complete. With such large and sudden fluctuations, the client faced the risk of sacrificing intellectual capital. […]

May 30th, 2013|Categories: Case Studies|

Case Study – Application Development :: Application Portal for Hospital System

Portal Streamlines Access and Workflow for a Hospital System

Client

A large public hospital system—committed to community health care regardless of the patient’s ability to pay—with over 18,500 surgeries and over 1.2 million total outpatient visits in 2011 alone.
 
Challenge

A small staff of administrators had to manually handle the approval for more than 9,000 incoming requests to access the client’s internal systems. As a result, patient services were often delayed due to approver unavailability, and an audit trail of each business process was unavailable. General ad hoc reporting on the approval processes was also nonexistent. […]

May 16th, 2013|Categories: Case Studies|

Case Study – Testing :: Program Scorecard for Beverage Marketer

Centralized Testing Service Improves the Flow of Technology

Client

The world’s leading manufacturer, marketer and distributor of nearly 500 nonalcoholic beverage brands that employs more than 146,000 people world-wide and operates in more than 200 countries.

Challenge

The client had noted vastly different levels of quality on projects delivered to the business. As a result, the client needed to leverage an independent, centralized testing service to provide consistent application of industry-standard terminology, processes, procedures and testing-tool usage across IT projects. […]

March 28th, 2013|Categories: Case Studies|

Case Study – Quality Assurance :: Testing for Broadcast Client

MDI Delivers at the Buzzer for Television Broadcast Client

Client

A leading broadcasting company that creates and programs branded news, entertainment, animation, young adult and sports media environments on television and other platforms for consumers around the world with over $620 million in revenue.

Challenge

The client was to manage the website and game streaming for the 2011 NCAA Men’s Division I Basketball Tournament. Five weeks before the tournament was to begin, development and testing of the March Madness website were far behind schedule. The urgent quality assurance testing needs included intensive applications such as online video streaming, social media experience and other Web-based sports applications. Interactive advertisements from national sponsors also needed testing on multiple platforms to assure they were executed properly. […]

March 28th, 2013|Categories: Case Studies|

Case Study – Quality Assurance :: Financial Systems for Communications Provider

QA Team Delivers Effective Testing on a Deadline

Client

A Fortune 500 communications provider with over 240,000 employees worldwide and $126.7 billion in consolidated revenue.

Challenge

The client was about to go through a major merger and faced strict deadlines for testing core billing, subscriber and financial systems prior to the acquisition. With deadlines fast approaching, the client did not have the internal resources to get these critical projects done. […]

March 28th, 2013|Categories: Case Studies|

Case Study – Quality Assurance :: Action Plan for Communications Provider

Action Plan and Quality Assurance Strategy for a Fortune 500 Communications Provider

Client

A Fortune 500 communications provider with over 240,000 employees worldwide and $126.7 billion in consolidated revenue.

Challenge

Without a standardized quality assurance (QA) process in place, the client’s data warehousing team couldn’t keep up with the high demand for standard and specialty reports. Poor report quality issues had also been noted by functional users. […]

March 28th, 2013|Categories: Case Studies|