CIOs continue to invest in business intelligence (BI) and analytics tools, but according to Gartner surveys, less than one third of potential users within an organization actually implement them. The sheer amount of data to be sorted through has made it critical for organizations to increase their use of real-time operational intelligence systems. Rita Sallam, research vice president analyst at Gartner, says that “the more pervasively analytics can be deployed to business users, customers and consumers, the greater the impact will be in real time on business activities, competitiveness, innovation and productivity.” As CIOs decide how analytics will be most effective for their organizations, there are a few key elements that they must take into consideration.
Analytics must become more invisible to users.

One way to get more users engaged with analytics tools is to make them consumable and accessible. The system and its processes must be transparent in order to be widely adopted by general users. Gartner reports that running sophisticated systems that appear “simple and invisible from the user’s perspective will require a great deal of computing power, extended capabilities and skills, and potential complexity in information management systems.” Seamlessly integrating these systems will be up to the expertise of highly skilled IT professionals.
Abundant data and limited time for decision making will drive the demand for real-time operational intelligence systems.

Business leaders do not always have ample time to analyze copious amounts of data before they have to make decisions and create strategic action plans. Therefore, decision makers would be better equipped to make timely and informed decisions if organizations offloaded things like event data capture, filtering, mathematical calculations and pattern detection to analytics and BI software.
Prescriptive analytics will help business leaders make decisions that are auditable and repeatable.

Some business leaders are turning to decision management software solutions to help ensure that their organization’s decisions are auditable and repeatable. CIOs face the task of determining what type of software will be the best fit for their business needs. Gartner suggests that “solutions architects should work with business analysts, subject matter experts and business managers to develop an understanding of the kinds of business decisions that will be made and let computers make decisions that are structured and repeatable to conserve people’s time and attention for the thinking and actions that computers cannot do.”

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