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Women-owned Businesses Partner to Deliver Fully Outsourced Contact Center Solutions
Atlanta, GA (June 27, 2005): Management Decisions, Inc. (MDI) and MSA Global Advisory Group announced a strategic alliance to deliver fully outsourced contact center solutions.
The combination of MDI's ability to find and retain premium help desk analysts and MSA Global's expertise in managing and optimizing national and international contact centers creates a unique opportunity to deliver fully outsourced contact center solutions. MDI CEO Ella Koscik explained that, "this partnership takes advantage of the strengths of both organizations. MSA Global maintains robust processes and tools, and MDI understands the people side of the equation. Together, we offer an unbeatable solution."
This relationship leads a growing trend for diversity and woman owned businesses to create alliances to provide clients with full service solutions. This alliance will create significant additional business for both organizations. Madinah Ali, CEO of MSA Global noted that, "our corporate clients are looking for woman and diversity owned companies to work together to compete nationally and internationally. Through our partnership with MDI, we can outperform all potential competitors." Janine Anthony, President of the Georgia Women's Business Council (GWBC), supports strategic partnerships such as this one. "This MDI and MSA partnership demonstrates that these businesses understand how strategic alliances can help them provide a more competitive value proposition to their customers."
Corporate America has reacted very positively, and the partnership already expects to close major engagements within the next 1-2 months.
About MSA Global
MSA Global is a woman-minority entity certified by both the National Minority Supplier Development Council (NMSDC) and the Women Business Enterprise Council (WBENC). MSA Global provides business intelligence and support services to clients such as government, Fortune 500 companies, emerging small businesses and offshore Contact Center/Business Process Outsourcing (BPO) firms. The Global Sourcing business unit of MSA Global assists clients to optimize their domestic, nearshore, and offshore Call Centers and BPO firms to meet Service Level Agreements (SLA's). For more information, visit www.msaglobal.biz or call 404.508.4385.
About MDI Group
MDI Group is a premier IT Workforce Solutions provider with more than 20 years expertise in finding 'best-fit' IT talent for mid-sized to Fortune 500 clients nationwide. Offering IT Staffing Solutions and Contingent Workforce Management, MDI Group has recorded profitable growth every year since it was established in 1988. Headquartered in Atlanta, Georgia, MDI Group has also been named one of Atlanta's 40 best places to work. To learn more about MDI Group, please visit www.mdigroup.com.
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