Inefficient QA practices lead to increased defects, lower customer satisfaction, inefficient schedules, lower employee morale and many other ills that affect bottom line numbers by increasing costs. In the white paper titled “Moving Up the QA Maturity Ladder,” MDI Group outlines ways organizations can use the three-phase QA Maturity Assessment approach to improve the effectiveness and efficiency of the QA department.

The QA Maturity Assessment approach involves interviews of key stakeholders to determine the current state of maturity. Analysts and QA leadership then develop a list of objectives that will align QA objectives with those of the parent company and bring it to higher maturity. Once the gaps between the higher and the existing maturity levels are determined, analysts provide a prioritized list of concrete actionable recommendations to bridge the gaps, and create a project schedule to achieve the higher maturity levels.

Increasing the efficiencies of QA practices is shown to provide more than 100 percent return on investment within the first three years. Add this to increased business opportunities, higher customer and employee satisfaction, and an overall boost in productivity, and the benefits of having a mature, optimized QA organization become invaluable.